Remote, full-time position Based in the APAC Region , you will be working from home and you can work from anywhere in APAC in your normal working hours or as agreed.
We are looking for an energetic, well-spoken, driven and people oriented Account Executive to support our customer success efforts and close new MRR from our inside sales process.
The ideal candidate is a self-starter, self-motivated, and focused on results. And as a team player, you will collaborate with your CS and sales colleagues to drive results.
Your day to day will require a 50/50 split between CS and Sales responsibilities.
This is a great opportunity to start in a hybrid AE role in an up and coming global SaaS company located in Paris, France.
Effectively qualify your sales leads via the inbound process and via the channels open to you
Contact prospective customers via HubSpot regarding their need for a social media management solution via the inside sales process
Full pipeline management from booking to close
Understanding client needs and offering solutions and support
Help prospects understand the competitive advantage and benefits of using Agorapulse
Provide timely and effective quotations to your leads
Consistently dedicate time to mastering your craft as a high performing inside sales rep
Support your new business customers as they onboard into the product
Train T1 Customers to drive optimal adoption and reduce churn (from onboarding to renewal)
Listen to the customer and be responsive and, in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team.
Risk Management: Detect early signals of at-risk renewals, design playbooks to address them automatically, and provide a path to escalation
Opportunity Management: Identify top candidates for upsell opportunities (upgrade and addon cross-sell)
Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback.
Participate in the beta tests of the new functionalities of the platform.
Maintain deep expert product knowledge
Relay customer feedback to the Product team
Churn analysis: analyse and digest churn reasons (shared by clients who just cancelled on clear presentations to key stakeholders.
Systems: Implement and manage software that facilitates CSM Ops activities (you know tools such as Intercom, Salesmachine, Nalia, gainsight, Catalyst, etc.)