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Account Executive CS/Sales APAC Region

Permanent employee, Full-time · Malaysia

Your mission

Remote, full-time position Based in the APAC Region , you will be working from home and you can work from anywhere in APAC in your normal working hours or as agreed.

We are looking for an energetic, well-spoken, driven and people oriented Account Executive to support our customer success efforts and close new MRR from our inside sales process. 

The ideal candidate is a self-starter, self-motivated, and focused on results.  And as a team player, you will collaborate with your CS and sales colleagues to drive results. 

Your day to day will require a 50/50 split between CS and Sales responsibilities.  

This is a great opportunity to start in a hybrid AE role in an up and coming global SaaS company located in Paris, France. 

Responsibilities Include:

  • Effectively qualify your sales leads via the inbound process and via the channels open to you 

  • Contact prospective customers via HubSpot regarding their need for a social media management solution via the inside sales process 

  • Full pipeline management from booking to close 

  • Understanding client needs and offering solutions and support

  • Help prospects understand the competitive advantage and benefits of using Agorapulse 

  • Provide timely and effective quotations to your leads 

  • Consistently dedicate time to mastering your craft as a high performing inside sales rep 

  • Support your new business customers as they onboard into the product 

  • Train T1 Customers to drive optimal adoption and reduce churn (from onboarding to renewal)

  • Listen to the customer and be responsive and, in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team.

  • Risk Management: Detect early signals of at-risk renewals, design playbooks to address them automatically, and provide a path to escalation

  • Opportunity Management: Identify top candidates for upsell opportunities (upgrade and addon cross-sell) 

  • Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback.

  • Participate in the beta tests of the new functionalities of the platform.

  • Maintain deep expert product knowledge

  • Relay customer feedback to the Product team

  • Churn analysis: analyse and digest churn reasons (shared by clients who just cancelled on clear presentations to key stakeholders.

  • Systems: Implement and manage software that facilitates CSM Ops activities (you know tools such as Intercom, Salesmachine, Nalia, gainsight, Catalyst, etc.)

Your profile
  • Team player 

  • Precise and effective time-management skills 

  • Effective listening skills followed up by any required action 

  • Ability to build rapport with prospects and colleagues quickly 

  • Easily handles objections and rejections 

  • Curious - coachable - driven 

  • You have a minimum of 2 years of experience in a customer-facing role. However, a deep knowledge of SAAS tools and the customer support environment will be a significant advantage. 

  • You will have customer satisfaction as your top priority.

  • Strong analytical, problem-solving, and project management skills and the ability to influence large, diverse groups through fact-based analysis and decision-making; ability to do advanced analytics in Excel

  • Ability to think big and deliver initiatives from conception through completion

  • Thrives in a multitasking environment and can adjust priorities on the fly

  • Comfortable with calls and live demo, ready to answer any question or face any objection

  • Ability to analyze quantitatively, problem-solve, and scope business requirements

  • Excellent speaking-listening-writing skills, attention to details, proactive self-starter, independent/self-sufficient

  • Familiar with tools such as Salesmachine and Intercom

  • You are comfortable working and learning remotely

  • Knowledge and experience with Intercom, Excel, Salesmachine

  • International background 

  • Experience in the social media industry a big plus

  • Strong team player but still a self-starter

  • Able to work in a high energy, hyper-growth, startup environment

  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use

  • You are fluent in English - either native or expert level. 

  • You have impeccable communication skills.

  • You are obsessed with customer service.

  • You have strong organizational skills

Why us?

Agorapulse is a human-centric company with strong values (honesty, collaboration, reliability, excellence, passion and caring).

We believe that collective success is an integral part of the well-being of all in the workplace. Whatever the environment in which our employees work, we strive to offer them stimulating working conditions so they can give the best of themselves: pleasant spaces, motivating 

  • Health Care

  • 20 days of PTO/year + 5 sick days

  • 10 bank holidays 

The agreed compensation is as follows:

Start date: 

  • Starting salary: €35k base 

  • OTE €15k 

About us
Agorapulse is a leading Social Media Management platform that enables agencies, businesses and marketers to manage all their social media messages, schedule and publish content, identify key influencers, monitor social channels, and get stunning reports - all in one easy to use dashboard.
With more than 8000 customers worldwide, Agorapulse is a profitable company consistently rated as a 'High Performer' by industry experts and customers alike.

WORKING AT AGORAPULSE: We’re a group of highly motivated, hard working individuals working out of 14 countries spanning 4 continents. Deriving happiness and joy from our work is part of our DNA and we strive as a company to empower our teammates to reach their professional AND personal goals. That said, we’re in it to win it in our space - it’s no accident that we’re ranked #1 in customer satisfaction. We’re nimble, we’re lean, and we’re humble - but we think and dream BIG. And while most of us work remotely, we foster and enjoy a culture where every colleague seems just a cubicle and click away.

Agorapulse is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Agorapulse is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
We are looking forward to hearing from you!
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