The Support Hero can be based anywhere in Pacific Timezone (USA). He or she provides assistance and technical support to Agorapulse clients in English. Support is provided by email or chat, and occasionally by video.
The working hours are 9am - 5pm (PST)
- Support prospects and customers in their understanding of how the product works.
- Listen to the customer and be responsive and, in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team.
- Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback.
- Participate in the beta tests of the new functionalities of the platform.
-Participate in the improvement of the Help Centre Articles and internal help material in English.
- Maintain deep expert product knowledge
- The Support Hero reports to the Customer Support Manager US/EN and will work in coordination with many support agents located in Europe, and Asia.